Assistant Property Managers are the backbone of every successful community.
But most are promoted with little training and a lot of “figure it out.”
This certification gives you the structure, tools, and clarity you need to take ownership of the role — confidently, professionally, and without feeling overwhelmed.
You’ll learn operations, renewals, resident communication, delinquencies, office organization, and the real day-to-day functions that keep a property running smoothly.
• What your job really is (and isn’t)
• How to support your PM AND lead independently
• Daily, weekly, and monthly structure
• Renewal outreach & follow-up
• Handling notices to vacate correctly
• Scripts for firm, fair communication
• Reading/using delinquency reports
• Late notice processes
• Professional collection techniques
• File setup basics
• Managing keys, packets & supplies
• Keeping the office running like a system, not chaos
• Move-in preparation
• Walk-through expectations
• Closing out files properly
• What to report up (and how)
• Handling issues before they escalate
• Becoming the PM’s most reliable partner
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