Certified Leasing Specialist

Introduction

The leasing office is where everything starts.
This certification gives you real structure, proven scripts, and practical leasing tools — not vague corporate talk.

You’ll learn how to handle leads, tours, follow-up, objections, applications, and the everyday situations that happen in any leasing office.

Who This is For

New leasing professionals
People transitioning into property management
Assistants who help with leasing but were never trained
Property managers who want stronger leasing performance
Anyone preparing to grow into an Assistant Manager role

Leasing Specialist Curriculum (6 Modules)

Module 1 — Lead Management & First Impressions

• Handling phone, email, and CRM leads
• Asking the right questions
• Setting expectations with prospects

Module 2 — Tour Preparation & Presentation

• Preparing the office and unit
• Touring flow that makes sense
• Reading and adjusting to prospect cues

Module 3 — Closing Without Being Pushy

• Natural close techniques
• Handling objections
• Getting the “yes”

Module 4 — Follow-Up That Actually Works

• Timing and methods
• Text/email scripts
• Handling ghosting

Module 5 — Applications, Screening & Approvals

• Explaining the application process
• Communicating timelines
• Red flags & fair housing awareness

Module 6 — Professionalism & Daily Leasing Habits

• Quality communication
• Office etiquette
• Staying organized & consistent

PROPERTY LEARNING LAB™

Certified Leasing Specialist

Introduction

Who This is For

Leasing Specialist Curriculum (6 Modules)

Module 1 — Lead Management & First Impressions

Module 2 — Tour Preparation & Presentation

Module 3 — Closing Without Being Pushy

Module 4 — Follow-Up That Actually Works

Module 5 — Applications, Screening & Approvals

Module 6 — Professionalism & Daily Leasing Habits

IS THIS LEASING CERITIFICATION RIGHT FOR ME?

Your Learning Experience Includes

PROPERTY LEARNING LAB™

Certified Leasing Specialist

Introduction

Who This is For

Leasing Specialist Curriculum (6 Modules)

Module 1 — Lead Management & First Impressions

Module 2 — Tour Preparation & Presentation

Module 3 — Closing Without Being Pushy

Module 4 — Follow-Up That Actually Works

Module 5 — Applications, Screening & Approvals

Module 6 — Professionalism & Daily Leasing Habits

IS THIS LEASING CERITIFICATION RIGHT FOR ME?

Your Learning Experience Includes

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