Property Managers are expected to “know everything” — budgets, leasing, maintenance, residents, vendors, owners, reporting, and team leadership.
But most PMs are promoted without structured training.
This certification breaks the role down into clear systems, practical tools, and real-world expectations so you can lead your community confidently instead of constantly putting out fires.
You’ll learn how to manage operations, people, financials, turns, and communication at a professional level — without feeling overwhelmed.
Run the property. Don't let the property run you.
• What you are truly responsible for
• Setting expectations for your team
• Time management & priority systems
• Leading the property instead of reacting to it
• Understanding your budget at a manager level
• PO process, approvals, and vendor management
• Watching expenses without sacrificing quality
• Preventing overages & eliminating surprises
• Turn boards and tracking workflows
• Coordinating maintenance with clarity
• Vendor expectations
• Quality control and timeline management
• Reading traffic & leasing reports
• Identifying leasing vs. marketing issues
• Managing specials and concessions
• Getting your team aligned & consistent
• Leading leasing, AMs, and maintenance professionals
• Giving direction without micromanaging
• Handling conflict and difficult conversations
• Creating accountability and team culture
• Weekly, monthly, and quarterly reporting
• Presenting your property’s story clearly
• Follow-up and follow-through expectations
• Communicating with regionals and owners professionally
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